Sanaa Finance, a financial company in East Africa focused on providing financial tools, payments, and services to promote financial inclusion in the region.
Privacy Policy
Effective Date: 17/05/2024
Thank you for choosing Sanaa Finance LTD ("Sanaa Finance," "we," "us," or "our"). This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our financial tools, payments, and services. We are committed to safeguarding your privacy and ensuring the security of your information.
1. Information We Collect
We may collect various types of personal information from you, including but not limited to:
- Name
- Contact details (email address, phone number, mailing address)
- Financial information (bank account details, transaction history)
- Identification documents (passport, national ID)
- Contact List: We collect information from your contact list to enhance our services, such as enabling seamless payments and improving user connectivity.
- Images: We collect images you upload, which may include profile pictures, identification documents, or other relevant images.
2. How We Collect Information
We collect personal information through various channels, including:
- Online forms on our website or mobile applications
- Communications with our customer support team
- Interactions with our products and services, including transactional data
- Access to Contact List and Images: When you use features that require access to your contact list and images, we collect this data directly from your device with your explicit consent.
3. Use of Information
We use the collected information for the following purposes:
- Providing and improving our financial tools, payments, and services
- Processing transactions and managing accounts
- Communicating with you regarding account-related updates, promotions, and offers
- Complying with legal and regulatory requirements
- Contact List: To enable features such as seamless payments to your contacts, suggesting friends to connect with on our platform, and improving the overall user experience.
- Images: To verify your identity, personalize your profile, and enhance security measures.
4. Data Sharing
We may share your personal information with:
- Financial partners and service providers to facilitate transactions and deliver services
- Regulatory authorities and law enforcement agencies as required by law or to protect our legal interests
- Affiliates and subsidiaries within our corporate group for business purposes
- Third-party services: To process and store images securely and integrate contact list functionalities, ensuring compliance with privacy and security standards.
5. User Consent and Control
You have the right to:
- Access, review, and update your personal information stored in our systems
- Opt-out of receiving marketing communications from us
- Request deletion of your account and associated data, subject to legal obligations
- Manage Permissions: You can control and manage the permissions granted to our app for accessing your contact list and images through your device settings.
6. Data Security
We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
1. Encryption: Contact details and images stored in our databases are encrypted to protect them from unauthorized access or interception.
2. Access Controls: We implement stringent access controls to ensure that only authorized personnel have access to contact information and images.
3. Regular Review: Our security protocols undergo regular reviews and updates to maintain the confidentiality and integrity of stored data.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory requirements. When no longer needed, we securely delete or anonymize your data.
8. Updates to the Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technological advancements. We will notify you of any material changes and seek your consent if required by law.
9. Contact Information
If you have questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at:
256706272481
